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Handling a Difficult Customer
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Enroll NowCustomer Service
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Instructor:Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This book will look at all types of customers and how we can serve them better and improve ourselves in the process.
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Enroll NowWorkplace Harassment
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Instructor:Workplace Harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability. This book will give you the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law. It will also touch on safety in the workplace, which is in of itself a very important item in any organization.
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